Customer Relationship Management (CRM) systems are implemented by companies from an amazing array of industries: manufacturers, distributors, software developers and resellers, B2B and B2C focused enterprises, high tech to low tech. They all have two things in common: they sell something, usually through a sales force, and they want to grow and do what they do, but better. Especially today, in a challenging economic environment, achieving that is harder to do.
These companies realize that there are only two ways to increase sales: more business from current customers and acquiring new customers. They understand that the more they know about their customers, wonderful things happen - like increased sales. The more you know about your customer, the better (more knowledgeably) they are treated. This leads to increased customer satisifaction which leads to -> increased customer loyalty -> which leads to -> increased customer retention which leads to -> more sales, and usually more profitable sales, from satisfied customers.
How do you effectively track new leads, qualify them as prospects, manage the pipeline and turn them into customers without a CRM tool? Excel spreadsheets? Various Word documents? An Access database that only one person can enter at a time? A CRM system helps to bring sales, marketing, customer service, accounting - all kinds of information together in one place - the central database- to enable users from all customer facing departments to know what is happening with leads, prospects and customers. Enormous increases in productivity, communications and effectiveness are byproducts of a well implemented CRM system.
Explore our solutions, review our range of professional services, and read about the success of other companies in similar industries, or contact us to learn how CRM can help improve your bottom line.
These companies realize that there are only two ways to increase sales: more business from current customers and acquiring new customers. They understand that the more they know about their customers, wonderful things happen - like increased sales. The more you know about your customer, the better (more knowledgeably) they are treated. This leads to increased customer satisifaction which leads to -> increased customer loyalty -> which leads to -> increased customer retention which leads to -> more sales, and usually more profitable sales, from satisfied customers.
How do you effectively track new leads, qualify them as prospects, manage the pipeline and turn them into customers without a CRM tool? Excel spreadsheets? Various Word documents? An Access database that only one person can enter at a time? A CRM system helps to bring sales, marketing, customer service, accounting - all kinds of information together in one place - the central database- to enable users from all customer facing departments to know what is happening with leads, prospects and customers. Enormous increases in productivity, communications and effectiveness are byproducts of a well implemented CRM system.
Explore our solutions, review our range of professional services, and read about the success of other companies in similar industries, or contact us to learn how CRM can help improve your bottom line.
| Sales Force Automation | Lead and Opportunity Management, Customer Tracking, Contact Information, Activity Management | |
| Marketing Automation | Direct marketing, automated micro-marketing, Campaign Management, Data mining, etc. | |
| Customer Service | Help Desk and Call Center, web self-service, field dispatch, knowledge base, integrated with sales | |
| Partner/Channel Management | Lead routing, material distribution, catalog syndication | |
| Knowledge Management | Document sharing, e-mail integration, customer collaboration, white papers, Q&A, etc. | |
| Order Management | Order entry and status, pricing and configuration, inventory availability, quote-to-order |
- Improve Sales Effectiveness
- Increase Customer Satisfaction
- Increase Revenues
- Reduce Sell Cycle
- Improve Communications
- Improve Management Effectiveness
- Support Team Selling
- Decrease Costs
- Improve Margins
- Reduce Administrative Burden
- Lose data and customers without it
- Manage data to grow your organization
- Create ‘Institutional Memory’
- Money to bottom line if Sales team is more effective
- Increased visibility into data and forecast
- Shortened Sales Cycle
- Improve customer retention
- Increase customer satisfaction
- Boost customer loyalty
- Implementation needs to be immediate (weeks, not years)
- IT resources are constrained or outsourced
- Budget is a huge consideration, solutions must be affordable
- Solutions must be “right sized”, flexible, customizable and proven
- Achieve fast ROI without high additional costs
- Desire anytime, anywhere solutions
- Need to consolidate islands of information
| For detailed information on the CRM products we sell and support click below: | ||
| SAGE SALESLOGIX | Sage SalesLogix | |
| SAGECRM | SageCRM | |
| SAGECRM.COM | SageCRM.com | |
| ACT! BY SAGE | ACT! by Sage | |
| EXTENDED SOLUTIONS | Extended Solutions |
